Web Design Hosting is committed to providing high-quality digital services. This policy outlines the conditions under which refunds and cancellations are processed to ensure transparency and compliance with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act) of South Africa.
1. Web Hosting & Servers
New hosting clients are eligible for a full refund within 7 days of the initial purchase if they are unsatisfied with the service (7-Day Money-Back Guarantee). This does not apply to renewals, administrative fees, or custom software installations. Monthly services can be cancelled at any time with 30 days' notice. Pre-paid annual plans cancelled early will be refunded pro-rata, minus a reasonable administration fee.
2. Domain Registrations
Once a domain name is registered or renewed, the action is permanent and cannot be reversed by the registrar. Therefore, all domain-related fees are strictly non-refundable.
3. Web Design & Digital Services
If a web design project is cancelled, Web Design Hosting will refund the balance of the deposit minus an amount equivalent to the hours already spent on the project (charged at our standard hourly rate). Once a website has been approved by the client and moved to a live environment, no refunds will be issued.
4. Refund Process
To request a refund, please open a billing ticket in the Customer Support Ticket Area or email accounts@webdesignhosting.co.za with your order number. Approved refunds will be processed via PayFast, Paystack or EFT within 7–10 business days.
5. Statutory Compliance & Contact
Nothing in this policy is intended to limit your statutory rights as a consumer under South African law. Enquiries about this policy can be directed to our information officer at officer@webdesignhosting.co.za.
Physical Address: R103, Rosetta, KwaZulu-Natal, South Africa.
