Refund & Cancellation Policy

1. Policy Overview & Philosophy

At Web Design Hosting, we take pride in delivering robust, high-availability technical infrastructure. We believe in transparent, straightforward business relationships with zero hidden cancellation penalties.

This Refund and Cancellation Policy governs services purchased through webdesignhosting.co.za and sets out your rights in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) of the Republic of South Africa.

2. Web Hosting & Managed Servers

7-Day Money-Back Guarantee (New Shared & WordPress Hosting)

We stand firmly behind our NVMe SSD infrastructure. If you are a first-time client purchasing a shared cPanel or WordPress Hosting plan and are unsatisfied with server performance or uptime, you may request a 100% full refund within 7 calendar days of initial service provisioning.

Monthly Hosting Cancellations

Monthly web hosting services operate on a month-to-month billing agreement. You may cancel your subscription at any time by submitting a cancellation request through your WHMCS client area. Cancellations require written notice submitted before your next recurring monthly invoice is generated.

Pre-Paid Annual Hosting Plans

If you elect to cancel an annual hosting contract before the conclusion of the 12-month period, a pro-rata refund for the unexpired full calendar months may be requested. If your annual plan qualified for a Free .co.za Domain Registration, the standard annual registry registration fee for the domain (R105.00) will be deducted from your refunded balance, as domain names remain active and under your ownership.

3. Domain Registrations, Renewals & Transfers

Non-Refundable Domain Transactions

• New Registrations: Once a domain registration is completed, the domain string belongs to the registrant for the 12-month period. All domain registration fees are strictly non-refundable.
• Domain Renewals: Invoiced domain renewals that have been submitted and processed with the registry cannot be refunded or cancelled.
• Failed or Incomplete Transfers: If an inbound domain transfer fails due to non-response from the losing registrar or incorrect EPP authorization keys, the payment will be credited to your client account balance to be re-attempted or used for another service.
• Redemption & Restoration Fees: Late renewal fees or registry redemption penalties incurred after the standard 7-day domain expiry grace period are non-refundable.

4. Web Design & Custom Development

Custom web design and eCommerce development projects represent dedicated professional technical hours allocated to wireframing, frontend styling, schema mapping, and third-party API configurations.

• Project Cancellation Prior to Build: If a project is cancelled in writing prior to our design team beginning wireframing, architecture, or asset staging, a full refund of your deposit will be issued, minus a 5% transaction/processing fee.
• Project Cancellation During Build: If cancellation is requested while work is underway, Web Design Hosting will refund the deposit minus the billable hours already completed (calculated at our standard professional rate of R450 per hour) plus any third-party asset purchases (e.g. licensed premium fonts, vector assets, or specialized plugins).
• Completed & Approved Deliverables: Once website designs are approved by the client, staged, and moved to your production server or live domain, no refunds will be granted.

5. Third-Party Licenses & OX Mail App

Third-party licenses—including OX App Suite, OX Drive, NordVPN, 360 Monitoring, and SSL Certificates—are provisioned through automated upstream provider licensing agreements.

• OX Mail App Suite: User mailbox licenses are provisioned on monthly or annual cycles. Cancellations apply at the end of the current paid billing cycle. No partial-month or mid-term pro-rata refunds are issued once active user mailboxes are provisioned.
• Commercial SSL Certificates: Once an SSL Certificate (PositiveSSL, Wildcard, or EV) has been issued by the Certificate Authority, it cannot be refunded. Free AutoSSL certificates remain free of charge on all hosting plans.

6. Refund Request Procedure & Payouts

To request an eligible refund or formally cancel a recurring service, please follow our streamlined administrative procedure:

1. Log in to your Client Area at webdesignhosting.co.za/clients/.
2. Navigate to Support > Submit Ticket and select the Accounts / Billing department.
3. Specify the relevant Invoice Number, Domain, or Service Name, along with the reason for your request.

Processing Timelines & Methods:
Eligible refunds are reviewed and approved within 2 to 3 business days. Approved refunds will be reversed to the original payment source (PayFast, Yoco, or Electronic Funds Transfer / EFT). Please allow 5 to 7 business days for the funds to reflect on your banking statement, depending on your financial institution.

7. Statutory Compliance & Information Officer

Nothing in this Refund and Cancellation Policy is intended to unlawfully restrict, circumvent, or limit your statutory consumer rights under the South African Consumer Protection Act (CPA) or Electronic Communications and Transactions Act (ECTA).

If you have legal or compliance questions regarding this policy or wish to contact our management team directly: